In accordance with EU Directive 2011/83/EU on consumer rights, customers in the European Union have the right to withdraw from a purchase within 14 days of receiving the item, without giving any reason.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by contacting us at:
Coosher
Email: coosher.pt@gmail.com
You may use the model withdrawal form below, but it is not obligatory.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To: Coosher, coosher.pt@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
Exceptions
The right of withdrawal does not apply to:
- Goods that are made to the consumer’s specifications or clearly personalised.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g. certain personal care products).
- Perishable goods.
Last updated: June 2026