{"id":313,"date":"2026-06-26T21:27:53","date_gmt":"2026-06-26T20:27:53","guid":{"rendered":"https:\/\/coosher.com\/?page_id=313"},"modified":"2026-07-12T10:19:08","modified_gmt":"2026-07-12T09:19:08","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/coosher.com\/fr\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<h2>Shipping<\/h2>\n\n<h3>Delivery Areas<\/h3>\n<p>We currently ship to Portugal and other European Union countries. If your country is not available at checkout, please contact us at info@coosher.com.<\/p>\n\n<h3>Shipping Costs<\/h3>\n<p>Shipping costs are calculated at checkout based on your location and the weight of your order. The exact cost will be shown before you complete your purchase.<\/p>\n\n<h3>Delivery Times<\/h3>\n<p>Estimated delivery times after dispatch:<\/p>\n<ul>\n<li><strong>Portugal (mainland):<\/strong> 2\u20135 business days<\/li>\n<li><strong>Portugal (islands \u2014 Azores, Madeira):<\/strong> 5\u201310 business days<\/li>\n<li><strong>Other EU countries:<\/strong> 5\u201314 business days<\/li>\n<\/ul>\n<p>Delivery times are estimates and not guaranteed. Coosher is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.<\/p>\n\n<h3>Order Processing<\/h3>\n<p>Orders are typically processed within 1\u20133 business days. You will receive a confirmation email when your order has been dispatched.<\/p>\n\n<h2>Returns &amp; Cancellations<\/h2>\n\n<h3>Right of Withdrawal<\/h3>\n<p>In accordance with EU consumer protection law, you have the right to withdraw from your purchase within <strong>14 days<\/strong> of receiving the item, without giving any reason. To exercise this right, please see our <a href=\"\/fr\/right-of-withdrawal\/\">Right of Withdrawal<\/a> page.<\/p>\n\n<h3>How to Request a Return<\/h3>\n<p>To request a return, please contact us within 14 days of receiving your order:<\/p>\n<ul>\n<li>Email: info@coosher.com<\/li>\n<li>Include your order number, the item(s) you wish to return, and the reason for the return.<\/li>\n<\/ul>\n<p>We will respond within 2 business days with return instructions.<\/p>\n\n<h3>Condition of Returned Items<\/h3>\n<p>Items must be returned in their original condition and packaging. We reserve the right to refuse a refund if the item has been used, damaged, or is not in its original condition.<\/p>\n\n<h3>Refunds<\/h3>\n<p>Once we receive and inspect the returned item, we will process your refund within 14 days using the same payment method you used for the original purchase.<\/p>\n<p>Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.<\/p>\n\n<h3>Exceptions \u2014 Items That Cannot Be Returned<\/h3>\n<ul>\n<li>Perishable goods (e.g. food items, treats)<\/li>\n<li>Sealed hygiene or personal care products that have been opened<\/li>\n<li>Items made to your specifications or clearly personalised<\/li>\n<\/ul>\n\n<h3>Damaged or Incorrect Items<\/h3>\n<p>If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@coosher.com with your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you.<\/p>\n\n<p><em>Last updated: July 2026<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping Delivery Areas We currently ship to Portugal and other European Union countries. If your country is not available at checkout, please contact us at info@coosher.com. Shipping Costs Shipping costs are calculated at checkout based on your location and the weight of your order. The exact cost will be shown before you complete your purchase. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-313","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns - Coosher<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coosher.com\/fr\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Returns - Coosher\" \/>\n<meta property=\"og:description\" content=\"Shipping Delivery Areas We currently ship to Portugal and other European Union countries. 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